Privacy And Cookie Policy

1. Introduction

By using this site Fidoc (the "Site"), you ("you" or the "End User/ Merchant or the Merchant") agree to the terms and conditions that we (“Fidoc”) have provided. If you do not wish to agree to the outlined terms and conditions (the "Terms of Use" or "Agreement"), please refrain from using the Site.

1.1 We are focused on safeguarding the security of our website visitors; in this policy we explain how we will treat your personal information.

1.2 By using our website and consenting to this policy, you agree to our use of cookies in accordance with the terms of this policy.

2. Gather personal information

We do not store any personal user data such as health records and medical conditions, neither do we ask for this data. We only store your name and email address when you register with us. We do not endorse any specific tests, physicians, procedures, opinions, or other information that may appear on the Site. If you rely on any of the Information provided by the Site, you do so solely at your own risk. We do not provide any medical advice. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on the Fidoc site.

If you think you may have a medical emergency, call your doctor or ambulance (999 in UAE) immediately.

2.1 We may gather, store and utilize the following kinds of personal information:

(a) Information about your computer and about your visits to and use of this website (including [your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths])

(b) Information that you share with us when registering with our website (including [your email address])

(c) Information that you share with us for the purpose of subscribing to our email notifications and/or newsletters (including [your name and email address])

(d) nformation that you share with us when using the services on our platform, or that is generated in the course of the utilization of those services (including [the timing, frequency and pattern of service use])

(e) Information that you publish on our platform. (including [your user name, your profile pictures and the content of your posts])

(f) Any other personal information that you pick to send to us.

2.2 Before you reveal to us the personal information of another person, you must obtain that person's consent to both the revealing and the processing of that personal information in accordance with this policy.

3. Utilizing personal information

3.1 Personal information provided to us through our website will be processed for the use specified in this policy or on the relevant pages of the website.

3.2 We may utilize your personal information to:

(a) Administer our website and business

(b) Customize our website for you

(c) Empower your use of the services available on our platform

(e) [supply to you services purchased through our website];

(f) Send statements, invoices and payment reminders to you, and gather payments from you

(g) Send you non-marketing commercial communications

(i) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter)

(j) Send you marketing communications relating to our business or the businesses of carefully-selected third parties] which we assume may be of your preference, by post or, where you have specifically consented to this, by email or comparable technology (you can inform us whenever you no longer in need of marketing communications)

(k) Deal with enquiries and complaints made by or about you involving our platform

(l) Keep our platform secure and prohibit fraud and

(m) Confirm compliance with the terms and conditions governing the utilization of our website (including observing private messages sent through our website private messaging service)

3.3 In the event, when you submit personal information for publication on our website, we will publish and generally use that information in accordance with the permit you grant to us.

3.4 We will not, without your express consent, grant access to your personal information to any third party for the purpose of their or any other third party's direct marketing.

4. Disclosing personal information

4.1 We may grant access to your personal information gathered by us:

(a) To the extent that we are required to do so by law;

(b) In connection with any ongoing or prospective legal proceedings;

(c) In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);

(d) To the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling and

(e) To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

4.2 Except as provided in this policy, we will not grant access to your personal information to any unauthorized third parties.

5. International information transfers

5.1 Information that we gather may be safeguarded and processed in and transferred amongst any of the countries in which we operate in order to enable us to use the information in accordance with this policy.

5.2 Personal information that you post on our website or provide for publication on our platform may be available, via the internet, around the globe. We cannot prevent the utilization or misuse of such information by others.

5.3 You expressly consenting to the transfers of personal information described in this Section 6.

6. Retaining personal information

6.1 This Section 7 sets out our data maintenance policies and methodology, which are intended to guarantee that we comply with our legal commitments and connection in relation to the retention and deletion of personal information.

6.2 Individual data that we utilize for any need or needs shall not be utilized for longer than is necessary for that need or those needs.

6.3 Without prejudice to Section 7.2, we will commonly delete personal information falling inside the classification set out below at your request within a sensible number of business days, adding up to a most extreme of a month

7. Preservation of personal information

7.1 We will take sensible specialized and hierarchical safety measures to keep the misfortune, abuse or alteration of any personal data.

7.2 We will shield all the personal (non-monetary) information you provide on our secure (password- and firewall-protected) servers.

7.3 All electronic money related exchanges went into through our site will be secured by encryption innovation. We don't store your credit/debit card subtle elements on our server; instead we process your financial information through a payment gateway..

7.4 You recognize that the transmission of data over the web is naturally unreliable, and we can't promise the security of information sent over the web.

7.5 You are in charge of keeping the password for accessing our website; we won't approach you for your password (with the exception of when you sign into our site).

8. Amendments

8.1 We may upgrade this policy from time to time by sharing a newer version on our website.

8.2 You ought to check this page often to guarantee you are updated with all changes.

8.3 We shall or shall not update you with changes to this policy [by email or other means of communication]

9. Your rights

9.1 We may withhold personal information that you request to the extent permitted by law.

9.2 You may obstruct us at any time not to process your personal information for marketing purposes.

9.3 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

10. Third party websites

10.1 Our website includes hyperlinks to, and details of, third party websites.

10.2 We have no control over, and are not liable for, the practice and privacy policy of third parties.

11. Updating information

11.1 Please update us if the personal information that we hold about you needs to be corrected or updated.

12. Cookies

12.1 Our website uses cookies.

12.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

12.3 Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

12.4 Cookies do not typically contain any data that personally identifies a viewer, but personal information that we capture about you may be linked to the information stored in and obtained from cookies.

12.5 We use both session and persistent cookies on our website.

12.6 Most browsers allow you to refuse to accept cookies; for example:

(a) in Internet Explorer (version 11) you can block cookies using the cookie handling override settings available by clicking "Tools", "Internet Options", "Privacy" and then "Advanced";

(b) in Firefox (version 44) you can block all cookies by clicking "Tools", "Options", "Privacy", selecting "Use custom settings for history" from the drop-down menu, and unticking "Accept cookies from sites"; and

(c) in Chrome (version 48), you can block all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Content settings", and then selecting "Block sites from setting any data" under the "Cookies" heading.

12.7 Blocking all cookies will have a negative impact upon the usability of many websites.

12.8 If you block cookies, you will not be able to use all the features on our website.

12.9 You can delete cookies already stored on your computer; for example:

(a) in Internet Explorer (version 11), you must manually delete cookie files (you can find instructions for doing so at;

(b) in Firefox (version 44), you can delete cookies by clicking "Tools", "Options" and "Privacy", then selecting "Use custom settings for history" from the drop-down menu, clicking "Show Cookies", and then clicking "Remove All Cookies"; and

(c) in Chrome (version 48), you can delete all cookies by accessing the "Customize and control" menu, and clicking "Settings", "Show advanced settings" and "Clear browsing data", and then selecting "Cookies and other site and plug-in data" before clicking "Clear browsing data".